ATM app: update alert 

A major update to the app will be available on Wednesday, November 18. The updated version will feature an improved homepage and navigation menu. Below you will find things to do and know.

Have your email and password ready to log in after the update

• If you are registered, you will need to log in again on November 18 to enter your account.
• If you have forgotten your password, retrieve it.

On November 17, from 8 p.m.

Until the morning of the 18th it will not be possible to buy or use tickets. As an alternative, pay directly on board or at the metro entrances with your card, phone or smartwatch. Passes will work as usual.

What to do from 18 November

• Update the app from your store (Play Store | App Store)
• Open the app and log in again with your email and password

Do you have any favorite tickets, passes or stops in the app?

You will find everything in your account in the usual place, even after November 18th.

Have you bought tickets without registering (express ticket)?

After the update, they can no longer be used. Use them by November 17th. Or fill out this form for the refund (in the form, write us the email you used to buy the ticket and the bank details: IBAN code, bank account name, address of the holder).

Do you have tickets with PNR code?

• If they're already in your account, you'll find them in the same place even after November 18.
• If you are not registered, enter the PNR after updating the app to see them again.

Do you need to book an appointment at our ATM points?

Appointments from 18 November onwards can only be booked from Wednesday 18 November.