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Complaints policy  

To safeguard our customers and simultaneously ensure the constant improvement of our services, ATM offers various means through which customers can contact us to make complaints or provide suggestions: an online form, ATM Infoline, and by post.

The response times are 10 days. The complaints response process forms part of our quality management system, which conforms to UNI EN ISO 9001, 14001 and 13816 standards and is subject to periodic evaluation. All data supplied by customers are processed in accordance with EU Regulation 679/2016.

Contacting ATM Online

An online form is available for customers to contact ATM with complaints and suggestions.
To provide an even greater guarantee of the rapidity of our response processes, ATM invites customers who chose to contact us online to make exclusive use of the Customer Relations Office email address provided on the form, and to avoid using other ATM email addresses.

Contacting ATM By Phone

Customers can make complaints or provide suggestions using our Infoline 02.48.607.607, operational every day from 7.30 am to 7.30 pm. Whenever possible we will give you an immediate answer; if further investigations are needed, you may ask ATM to contact you by leaving your contact details with our operator.

Contacting ATM By Post

Complaints and suggestions by post should be sent to:
ATM S.p.A.
Ufficio relazioni con i clienti
Via Monterosa, 89 – 20149 Milano

We do not follow up on gratuitous insults

We are ready to acknowledge and confront all criticisms, even the most serious, expressed with a constructive approach. We do not consider messages with contents that are merely offensive and denigrating towards the company and its workers.

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