The accessibility of the public transport network is crucial for connecting people and communities. This is why it is one of our priorities. 

A continuous commitment

We invest in fleet renewal, redevelop stations and stops together with the Municipality of Milan, maintain lifts and install new ones. We equip places and vehicles with devices and signage, we dialogue with our customers, associations and their representatives to share needs and projects together. 

Accessibility of the public transport network

 All city buses and trolleybuses in our fleet are accessible, as well as all stations and trains on the M3, M4 and M5 lines. We are working to make the M1 and M2 lines , the largest and oldest of the metro network, fully accessible.

Recent and scheduled interventions

• We have recently eliminated architectural barriers in 6 stations of the M2 line. Cimiano, Vimodrone, Cassina de' Pecchi, Bussero, Gorgonzola and Gessate are now accessible with 15 new lifts.
• On the M3 line, we are replacing 48 elevators and 52 escalators to continue to ensure the accessibility of the lines in the coming years. A total of 100 plants, which have now reached 30 years of life.
• On the M1 and M2 lines, we are installing 87 new systems: 60 lifts and 27 stairlifts. In February 2026, the M1 will be fully accessible, while the M2 will be 91% accessible (it will reach 100% in 2026). The stations with the new lifts will be Lanza, Moscova, Cologno Centro, Cologno Sud, Cascina Gobba, Sant'Agostino, Porta Genova, Sant'Ambrogio, Piola, Sesto Rondò, S. Leonardo, Uruguay, De Angeli, Turro, Bande Black, Inganni and Wagner.

Other new accessibility infrastructure

In the stations of Gorgonzola and Bussero we have introduced LOGES routes for blind and visually impaired people. In Cassina de' Pecchi we have renovated the entrances and built an underpass.  

Accessibility of information

A digital service, updated in real time and also accessible to people with visual impairments, allows all passengers to plan their journey by checking the operating status of lifts and stairlifts. The service can be found on our app, on the website and on this page.

Memorandum of understanding with national and international associations

A corporate culture that values the uniqueness of all people and respects diversity is a pillar of our Strategic Plan. Some commitments with associations and organizations are part of this vision .

:: Memorandum of understanding with Ledha Milano

Signed with the territorial association belonging to LEDHA-League for the Rights of People with Disabilities, the agreement promotes the right to accessibility and enriches an existing collaboration with two significant points:

• a series of technical tables for the search for shared solutions to overcome architectural barriers.
• training courses to improve our employees' relationship with passengers with disabilities or reduced motor, sensory or cognitive abilities.

:: Lecco declaration

We are among the signatories of the Lecco declaration, promoted by the International Union of Public Transport (UITP). The document collects the key principles that must guide organizations in the creation of inclusive and accessible mobility systems.

Read more

For information on the accessibility of means and stations, consult our Mobility Charter (Italian).

(Automated translation)