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Mobility Charter 

The Carta della Mobilità (Mobility Charter) plays a major role in relations between the company and its customers. It serves two purposes, principally:   

  • to explain the factors on which the quality of the services depends that were entrusted - as regards the service of Line M5 - through Service Contracts to ATM Servizi by the Municipality of Milan and ATM S.p.A. by Metro 5 S.p.A. respectively;
  • It declares the results achieved over the past year and states the targets for the current year 

The Charter can therefore be used as a “reference document” for the protection of customers’ rights and, at the same time, a useful means of  getting to know the company offering the service.

The Charter can be downloaded at the bottom of this page (italian version).


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